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How koi1388 Handles Your Personal Information

Your account data stays with us — not passed around, not sold. This page covers what we collect when you use your DANA, OVO, or GoPay wallet to deposit, how we store it, and what you can do if you want to access or…

Data collected at registrationWallet transaction recordsCookie and session dataYour right to request accessAccount deletion on request

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HOW WE PROTECT YOUR DATA

Our Data Handling and Security Practices

We take a practical approach to account security — SSL encryption on every page, hashed passwords stored separately from transaction logs, and two-factor verification available for login. Your OVO, DANA, or GoPay deposit history is visible only to you and to the compliance team where regulations require it.

Encryption in Transit

Every page on koi1388 runs over SSL. Your wallet details and account credentials travel encrypted between your device and our servers at all times.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve the account flow. You can manage cookie preferences from your browser settings at any time.

Retention and Deletion

Account data is kept for the period required by applicable regulations. Once that window passes, or if you request deletion, records are removed from active storage.

Data Access Requests

You have the right to ask what data we hold on your account. Submit a request via live chat or email and we confirm receipt within one business day, then provide your records.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

Questions about your data, requests to access your records, or concerns about how we handle your information — all of these go to the same support path. Our team handles privacy requests separately from general account help, so your query reaches the right person. Response times depend on request complexity, but we confirm receipt within one business day.

Live Chat Open the chat icon in your account dashboard. Select the privacy or account topic and describe your request — our team picks it up from there.

Email Support Send your request to our support address from the email linked to your koi1388 account. Include your registered phone number so we can match your record.

Account Help Centre The Help section inside your account lists the steps for data access and deletion requests with the exact form fields you need to fill in.

What This Privacy Policy Covers

koi1388 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account and link your DANA, OVO, or GoPay wallet, we collect the details needed to process your transactions — your registered name, phone number, and payment reference. We do not store your full wallet credentials. Session data, device type, and browser identifiers

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are logged to keep your account secure across mobile and desktop. If you switch from your phone in Bandung to a laptop later in the evening, the session handoff relies on that device data to confirm it is still you. We keep transaction records for the
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period required under applicable regulations; once that retention window closes, records are deleted from active systems. You can request a copy of everything we hold about you by writing to our support team. We may update this policy when our practices change — the version date
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at the bottom of this page reflects the latest revision. Access to these services depends on local law and is available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on koi1388

If your question is not covered below, reach the support team through live chat or email from your registered account.

We collect your name, phone number, and email address at registration. When you link DANA, OVO, or GoPay, we record the payment reference — not your full wallet PIN or credentials.

We do not sell your data. We share only what is required with payment processors like DANA, OVO, and GoPay to complete your transaction, and with regulators where local law requires it.

We keep records for the period required under applicable regulations. After that window closes, data is removed from active systems. You can ask us for the specific retention period that applies to your account.

Write to us via live chat or the email address on your account. Include your registered phone number so we can locate your record. We confirm receipt within one business day.

Yes. Submit a deletion request through the Help section in your account or via email. We process it in line with applicable law — some records may need to be retained for a regulatory period before full deletion.

We use session cookies for login continuity and analytics cookies to improve account flows. You can manage or block cookies through your browser settings; note that disabling session cookies may affect your login experience.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How koi1388 Handles Your Personal Information

Our Data Handling and Security Practices

Contact Us About Your Data

Common Questions About Your Privacy on koi1388

01 What personal information does koi1388 collect when I register?

02 Does koi1388 share my data with third parties?

03 How long do you keep my account and transaction data?

04 How do I request a copy of my personal data?

05 Can I ask koi1388 to delete my account and data?

06 What cookies does koi1388 use and can I turn them off?

Privacy Policy

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