Reference

Explore the Rules That Govern Your Account

Your account on koi1388 operates under a clear set of terms — covering what we collect, how we use it, and what applies when you access the platform from Indonesia where local law permits.

Account eligibility by regionDANA, OVO, GoPay payment termsData handling and retentionAccess subject to local lawContact path for policy requests

Explore the Lobby Read FAQ

What These Terms Actually Cover

koi1388 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account and use our platform, a set of conditions applies to how that account is created, maintained, and closed. These terms cover account registration, wallet linking, transaction history, and the rules around platform access. Payment methods — including DANA, OVO, and GoPay

1
— are subject to their own provider terms in addition to ours; when you connect a wallet to your account, both sets of terms are in effect. Your access to the platform depends on your location and whether local law in your region permits use of
2
services like ours. We do not make blanket eligibility claims — it is your responsibility to confirm that access is lawful where you are. Deposits processed via DANA or OVO are recorded against your account wallet and subject to our transaction review process before any balance
3
is confirmed. GoPay transactions follow the same path. If a payment is flagged during review, we may ask you to verify your wallet ownership before the balance is released. Accounts inactive for an extended period may be subject to dormancy procedures as described in our full
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terms document. Any changes to these terms will be communicated through the contact method on your account. For questions about specific clauses, reach our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

Contact Us About Policy or Account Questions

If something in these terms is unclear, or you need to make a formal request about your account data, our support team handles policy-related queries separately from general account help. Use the channels below to reach the right path.

Team online

Live Chat Support

Open a chat session directly from your account page. Policy and data requests are flagged to our compliance team and handled with a separate response path.

Email for Formal Requests

Send data access or account closure requests by email. We respond to formal policy queries with written confirmation so you have a record of the exchange.

Account Help Centre

The help section inside your account covers wallet verification steps for DANA, OVO, and GoPay, plus documented answers to common terms questions.

HOW WE HANDLE DATA

Data Practices, Cookies, and Account Security

We collect account information you provide at registration and transaction data generated when you use DANA, OVO, or GoPay to fund your wallet. Here is how that data is handled and what you can do about it.

Data Retention Policy We keep account and transaction records for the period required under applicable regulations. You can request a summary of what we hold by contacting support through the email channel.

Cookie Use on the Platform Cookies track session state so your login carries over when you switch between mobile browser and the desktop lobby without signing in again. You can manage cookie preferences in your browser settings.

Account Security Practices Account access uses OTP verification tied to your registered number. If you suspect unauthorised access, contact support immediately — we can suspend login while we investigate.

Requesting Changes or Deletion To update personal details or request account closure and data deletion, send a written request via the email channel. We confirm receipt and outline the steps and timeline in our reply.

Answers to What You Actually Want to Know

These cover the questions that come up most often around account terms, data rights, and access conditions on koi1388. If your question is not here, the support channels above are the fastest path to a specific answer.

Yes. Access depends on local law in your region. We do not claim universal availability — check whether using a platform like ours is permitted where you are before opening an account.

We collect the details you provide at registration — name, contact info, and the wallet identifiers for DANA, OVO, or GoPay you link to your account. Transaction records are also retained per our policy.

Yes. Send a data access request through our email support channel. We acknowledge the request in writing and provide the data summary within the timeline set out in our full policy document.

Deposits are reviewed as part of our standard transaction verification process. If a payment is flagged, we may ask you to confirm wallet ownership before releasing the balance to your account.

Contact support through the email channel with a written closure and deletion request. We confirm receipt, walk you through the steps, and provide a timeline before any action is taken.

Accounts inactive for an extended period may enter a dormancy process as described in our terms. You will be notified through your registered contact before any dormancy action is applied.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoKoi1388 Glossary Appkoi1388 App

Explore the Rules That Govern Your Account

Contact Us About Policy or Account Questions

Live Chat Support

Email for Formal Requests

Account Help Centre

Data Practices, Cookies, and Account Security

Answers to What You Actually Want to Know

01 Does my location affect whether I can use the platform?

02 What data does koi1388 collect when I register?

03 Can I request a copy of my account data?

04 Why was my DANA or OVO deposit flagged for review?

05 How do I close my account and request data deletion?

06 What happens to my account if I stop using it for a long time?

Legal

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